Promised!
Perfect service for our customers is our absolute top priority!
That's why we work hard every day to keep our promises.
- Next-business-day delivery for in-stock products ordered before 1 PM (Luxembourg +1 day, France & Germany +2 days)
- In stock means really in stock
- Free delivery from €49 in Luxembourg and Belgium (otherwise €6,5)
- Free delivery from €750 in France (otherwise €14)
- Free delivery from €500 in Germany (otherwise €14)
- Advice through every channel (phone, email, chat, etc.)
and a nice cup of coffee with some advice or simply a good chat in our Pro Gear Experience Store!
In stock = in stock
Your order is in stock? We ship it right away! No lies on our site. In stock always means really in stock!
Ordering in Belgium on a business day before 1 PM? You'll receive it the next business day! Ordering on the weekend? You'll receive it on Tuesday!
+1 day in Luxembourg
+2 days in France & Germany
Free delivery
We ship every order free of charge from €49 in Belgium & Luxembourg, from €750 in France and from €500 in Germany!
Only the Humpter DJ booths are an exception : those are best picked up in store.
Your order is under €49 in Belgium? Then you only pay €6,5 in shipping costs ! Or you add something to your cart, of course ;-)
14-day right of withdrawal
Made a mistake with your purchase? Let us know within 14 days.
You can then return everything to us in its original packaging and we'll refund your order!
You no longer have the packaging, but the item is still in perfect condition? In that case, we'll take the order back at 80 % of the purchase amount!
Lightning-fast advice
Asking a question through our site? During office hours, you'll get an answer in less than 2 minutes! Prefer to give us a call? That's absolutely possible too!
For a more detailed question or a custom quote, you can also always send us an email : we'll reply within 24 hours, on weekends too! Or drop by our store!
Installation by our team
Want a complete makeover for your bar or restaurant? Not sure how to rig your special effects safely? A pool house that could use a bit more punch?
Our Pro Gear Projects team travels all over the country to fine-tune your installation down to the smallest detail! Send us an email for a no-obligation quote!
Demo in our Black Box
Prefer to experience what you're buying first?Like to test your new DJ gear before making a decision?
Our Pro Gear Experience Store in Sint-Niklaas was created for exactly that! Not a soulless warehouse, but the ideal setting to immerse yourself in light, sound and special effects!
After-sales service
Have questions about the device you bought? Not quite sure which cable goes where? We're happy to help!
Give us a call or send a message via our chat and we'll figure out together how to help you! Really no luck? Then drop by our store and we'll sort it out on the spot!
Two-year warranty
All our devices come with a 2-year warranty. Something suddenly stopped working?
Send your device back to us or bring it in, and we'll take care of the repair! The repair isn't covered by the warranty? Then of course you'll first receive a clear quote, and you decide what happens next!